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Privacy Policy

Privacy Policy for Renderize, the document rendering service.

Last update: 2024-12-07

Renderize (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our platform. By using Renderize, you agree to the terms of this Privacy Policy.

1. General Information

  • Business Name: Renderize
  • Contact Email: [email protected] Jurisdiction: This Privacy Policy is governed by the laws of France and complies with the EU General Data Protection Regulation (GDPR).

2. Data We Collect

Personal Data

  • We collect your email address for account creation, authentication, and communication purposes.
  • We do not collect additional personal data beyond this.

Usage Data

  • We collect API usage data to monitor performance, enforce usage limits, and improve the service.

Payment Information

  • Payment data, such as subscription status and payment history, is securely handled by Stripe. Renderize does not store credit card details but retains metadata necessary for subscription management.

Cookies and Tracking

  • We do not use cookies or other tracking technologies. Analytics data is collected using Plausible, a privacy-focused and cookieless analytics tool.

3. How We Use Your Data

We use your data for the following purposes:

  • Account creation and authentication.
  • Sending notifications or updates, including billing reminders and service changes.
  • Providing technical support and troubleshooting issues.
  • Monitoring platform performance and usage.
  • Enforcing our Terms of Service and preventing misuse.

4. Data Storage and Retention

Storage Location

  • Data is stored within the European Union (EU). We use Cloudflare for CDN, DDoS protection, security, and hosting.

Retention Period

  • Personal data is retained for 30 days after account deletion. Users may request immediate deletion.

In-Memory Processing

  • All document rendering is processed in-memory and discarded immediately. No user data related to rendering is stored.

5. Sharing and Disclosure

Third-Party Services

We use the following third-party services to provide and enhance our platform:

  • Stripe: Payment processing.
  • Resend: Email notifications.
  • Chatwoot: Support chat.
  • Plausible: Analytics.
  • Datadog: Monitoring.
  • Cloudflare: CDN and security.

These services operate under their respective privacy policies and do not access your personal data beyond what is necessary to provide their services.

We may disclose user data to authorities if required by law (e.g., court orders or legal requests).

6. Your Rights

As a user, you have the following rights under GDPR:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Correction: Request corrections to inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your personal data.
  • Right to Data Portability: Request your data in a portable format.
  • Right to Object: Object to the processing of your personal data.

To exercise your rights, contact us at [email protected]. Deletion requests are processed within 30 days.

7. Data Security

We use industry-standard security measures to protect your data, including:

  • Secure connections (HTTPS) to encrypt data in transit.
  • Regular monitoring of our systems for vulnerabilities.

In the event of a data breach, affected users will be notified within a reasonable timeframe.

8. Children’s Privacy

  • Renderize is not intended for children under the age of 13.
  • We do not knowingly collect personal data from users under 13. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email at least 30 days before the changes take effect.

10. Opt-Out Options

Users can opt-out of non-essential communications, such as promotional emails, by adjusting their notification settings in their account.

11. Analytics and Monitoring

  • Analytics data collected through Plausible is fully anonymized and GDPR-compliant.
  • Monitoring services (e.g., Datadog) are used to ensure the platform’s reliability and do not collect personal user data.

If you have any questions about this Privacy Policy, contact us at [email protected].